The people who own the outcome
Practitioners first, executives second. Every member of this team has configured a workflow, survived a go-live weekend or run an upgrade window — and most still do.
Srinivas Rao Malladi
Srinivas founded SMAITS in 2008 and led its all-in bet on ServiceNow in 2013. He still reviews every red-status project personally — ask any engagement manager.
Ananya Deshpande
Ananya leads the SMAITS Bridge accelerator suite and our Now Assist adoption lab. A Certified Technical Architect (CTA), she chairs our architecture review board.
Vikram Iyer
Vikram runs global delivery across 12 centers and owns our AMS operation — 60+ instances, one operating rhythm, zero surprise escalations.
Meera Krishnan
Meera built our security-workflow practice and advises regulated clients on turning compliance from a spreadsheet season into a platform capability.
Daniel Okafor
Daniel leads growth across EMEA and the Americas, with 20 years in enterprise service management consulting before joining SMAITS.
Kavya Reddy
Kavya owns the 120-hour learning promise and our certification engine — the reason SMAITS averages 1.6 ServiceNow certifications per consultant.
Arjun Mehta
Arjun oversees finance and our outcome-linked commercial models, including adoption-based pricing for HRSD and CSM programs.
Sofia Almeida
Sofia leads platform governance, licensing advisory and roadmap consulting — strategy that survives contact with the instance.
How we hold ourselves accountable
Client Advisory Board
Twelve client platform owners meet us quarterly to critique our roadmap and accelerator priorities before we commit.
Architecture Review Board
CTA-led review of every design that customizes beyond configuration — upgrade debt is approved consciously or not at all.
ESG Council
We report on sustainable delivery and are committed to carbon-neutral operations by 2028.
Want to work with this team?
We are hiring ServiceNow developers, architects and consultants.
See Open Roles