Field notes from the platform
No thought-leadership fog. These are practices, numbers and mistakes from real ServiceNow engagements, written by the consultants and architects who lived them.
Why your CMDB failed — and the CSDM path back
Most CMDBs don't fail from missing data. They fail from ungoverned data. Here's the rebuild sequence we use in every rescue.
Read articleNow Assist in production: what actually moves the needle
GenAI on the Now Platform pays back fastest in unglamorous places. Field notes from our first two years of deployments.
Read articleStaying N-1 without drama: the upgrade factory model
ServiceNow ships two family releases a year. The teams that treat upgrades as routine share four habits — none of them heroic.
Read articleCMDB health scoring, live
Our architects run a live health assessment on an anonymized instance — see the method before you book one.
SMAITS Platform Benchmark Q2 2026
Anonymized deflection, MTTR and CMDB health benchmarks from 60+ managed instances. Available on request.
The Platform Brief
One email a month: release-note highlights that matter, patterns from the field, and what to fix next. Written by engineers, edited for humans.
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